At Noravixa, we understand the excitement of receiving a new piece for your home. Shipping is an important part of the customer experience, and we aim to provide clear information, careful order handling, reliable tracking, and responsive support throughout the delivery process.

1. Processing with Care

• Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
• Estimated Delivery Times: Estimated delivery times vary by destination and available shipping method. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
• Delivery Estimates: Shipping estimates are not guaranteed delivery dates. Available shipping options, applicable costs, and other shipping information will be displayed during checkout where applicable.

2. Shipping Times & Rates

We work with shipping and logistics providers to help deliver orders safely and efficiently.

• Standard Shipping: For orders shipped to the United States, standard delivery generally takes 5–12 business days after dispatch.
• Free Shipping Policy: Eligible orders of US$49 or more qualify for free standard shipping. Any applicable geographic restrictions or exclusions will be displayed during checkout.
• Transparent Costs: For orders below the free shipping threshold, applicable shipping rates are displayed during checkout based on the destination and available shipping options.
• International Orders: International delivery times may vary depending on destination, carrier service, customs processing, local delivery conditions, and other factors.
• Customs & Import Charges: Where applicable, customs duties, import taxes, brokerage fees, or other local charges may be the responsibility of the recipient unless otherwise stated during checkout.

3. Track Your Journey

• Tracking Updates: Once your order has been dispatched and tracking information becomes available, a shipping confirmation email containing the tracking details will be sent to the email address used at checkout.
• Tracking Visibility: You can monitor your package journey through the tracking information provided. Tracking activity may take some time to appear after a shipping label has been created.
• Delayed Tracking: If your tracking information has not been updated for an extended period or your shipment appears significantly delayed, please contact us at service@noravixa.com .

4. Our Delivery Guarantee

Although we use protective packaging and work with shipping partners, unexpected issues may occasionally occur during transportation.

• The Noravixa Promise: If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible. If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
• What to Send Us: Please include your order number and clear photos of the item, outer packaging, internal packaging, and shipping label where applicable.
• Lost Packages: If tracking has not been updated for an extended period or a package appears to be lost, please contact our support team with your order number and available tracking information.

5. Important Notes

• Address Verification: Please carefully review your shipping address before completing your purchase. Once an order has entered processing, packing, or shipment preparation, we may not be able to modify the delivery information.
• Delivery Information: Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.
• Split Shipments: Items included in the same order may occasionally be shipped separately. Individual packages may arrive at different times and may have separate tracking numbers.
• P.O. Boxes: Some shipping services may have limitations for P.O. Boxes or certain delivery locations. Where applicable, available shipping methods will be determined during checkout.
• Fulfillment Location: Orders may be fulfilled from our own or partner facilities depending on inventory availability, product availability, and the delivery destination.

Contact Our Logistics Team

If you have questions regarding your order status, tracking, delivery, or another shipping-related matter, please contact our customer support team.

Noravixa — Every order, delivered with care.