Privacy Notice

At Noravixa, we understand that trust is the foundation of every lasting relationship. We are committed to protecting your personal information and using it responsibly to provide you with a secure, seamless, and personalized shopping experience. We respect your privacy and take the protection of your information seriously.

1. What Information Do We Collect?

To provide you with a smooth shopping experience and help ensure your orders are processed and delivered properly, we may collect:

• Identity & Contact Details: Your name, billing address, shipping address, email address, phone number where provided, and other information needed to communicate with you.
• Payment Information: We use secure payment providers to process transactions. Noravixa does not directly store your full credit card number or CVV code on our own servers.
• Order Information: Details about the ceramic mugs or other products you purchase, order status, shipping details, returns, refunds, and related transaction information.
• Shopping Preferences: Information such as browsing activity, product interests, interactions with our store, and preferences may be collected to improve your shopping experience.
• Device & Usage Information: We may collect technical information such as IP address, browser type, device information, approximate location, and website usage activity.

2. How Do We Use Your Information?

We use your information for purposes that help us operate Noravixa and improve your shopping experience:

• Order Fulfillment: Processing orders, arranging shipping, providing tracking updates, and managing returns, exchanges, or refunds.
• Customer Communication: Sending order confirmations, shipping updates, important notices, customer support responses, return-related communications, and other messages connected with your purchase.
• Website Improvement: Understanding how customers interact with our website so we can improve navigation, performance, product presentation, and the overall shopping experience.
• Marketing & Store Updates: If you choose to subscribe, we may send information about new collections, products, promotions, special offers, and other Noravixa updates.
• Security & Fraud Prevention: Helping protect transactions, prevent fraud or misuse, and maintain the security of our store and services.

3. Do We Share Your Information?

We only share your information with trusted service providers when reasonably necessary to operate our store, process purchases, and provide our services.

• Shopify: Noravixa uses Shopify's commerce platform to support storefront functionality, checkout, order processing, and related e-commerce services.
• Logistics Partners: Such as shipping carriers, fulfillment providers, and delivery partners that help process and deliver your orders.
• Payment Processors: Payment providers may process information required to authorize and complete transactions securely.
• Technology & Analytics Providers: We may use providers that support website functionality, analytics, advertising, performance, fraud prevention, and security.
• Legal Compliance: We may disclose information to regulatory, governmental, or other authorized parties when required by applicable law, regulation, legal process, or valid governmental request.
• Our Strict Policy: We never sell your personal data to third-party marketing agencies.

4. Your Rights

At Noravixa, you may have certain rights concerning your personal information, depending on where you live and the laws applicable to you.

• Right to Access: You may request information about certain personal information we maintain about you.
• Correction & Deletion: If your information is inaccurate, or if you wish to request deletion of certain personal information, you may contact us by email. These requests may be subject to applicable legal requirements and exceptions.
• Data Portability: Where applicable, you may request a portable copy of certain personal information.
• Restriction or Objection: Depending on applicable law, you may have the right to object to or restrict certain processing activities.
• Consent: Where processing is based on your consent, you may withdraw that consent where permitted by applicable law.
• Opt-Out: You may click the “Unsubscribe” link included in promotional emails at any time. We respect your communication preferences.

5. Data Security

We employ industry-standard physical and electronic security measures, such as SSL encryption, to help protect your personal information.

While no method of transmission over the internet is 100% secure, we continuously review and improve our security measures to help ensure your privacy receives the highest level of protection.

6. Cookies & Similar Technologies

Noravixa may use cookies and similar technologies to operate essential website features, remember preferences, understand website activity, improve performance, support security, and measure advertising effectiveness where applicable.

You may be able to manage certain cookie preferences through your browser settings, device settings, cookie banner, or privacy preference tools made available through our website.

7. Data Retention

We may retain personal information for as long as reasonably necessary to process orders, maintain transaction records, manage returns and refunds, respond to customer inquiries, resolve disputes, prevent fraud, meet accounting requirements, and comply with applicable legal obligations.

8. International Processing

Because Noravixa operates an online store and works with service providers in different locations, your personal information may be processed or stored in countries or regions other than the one in which you live.

Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.

9. Children's Privacy

Noravixa is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

10. Third-Party Services & Links

Our website may contain links to third-party websites, applications, platforms, or services. Their privacy practices are governed by their own privacy policies, and we encourage you to review those policies before providing personal information.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, business operations, technology, privacy practices, or applicable legal requirements.

When changes are made, the revised Privacy Notice will be posted on this page.

Contact Our Privacy Team

If you have questions regarding our privacy practices or wish to exercise your applicable data rights, please contact us directly:

Noravixa — Your privacy matters, and your trust is our priority.