Refund Policy

At Noravixa, we want every ceramic piece to feel like a thoughtful addition to your everyday life. We understand that an order may occasionally not meet your expectations, and we are committed to making the return and refund process clear and straightforward.

1. Our 180-Day Return Period

From the date your order is confirmed as delivered, eligible items may be returned within 180 days, subject to the conditions and exclusions described in this policy.

• Return Conditions: To qualify for a standard return, items should be unused, in their original condition, and include original components, accessories, and packaging where applicable.
• Product Condition Notice: Items that have been intentionally damaged, materially altered, modified, or used in a way that prevents resale may not qualify for a standard return, except where otherwise required by applicable law.
• Proof of Purchase: Please provide your order number or other information that allows us to identify the original purchase.

2. Damages & Issues

Because many Noravixa products are ceramic, we recommend inspecting your order promptly after delivery.

• Immediate Inspection: Please check the item and packaging after your order arrives.
• Damaged or Incorrect Orders: If your item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible at service@noravixa.com .
• Supporting Information: Please include your order number and clear photos of the item, packaging, and shipping label where applicable.
• Resolution: If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

3. How to Initiate a Return

1. Contact Us: Email service@noravixa.com with your order number, the item you wish to return, and the reason for the return.
2. Get Authorization: Our customer support team will review your request and provide the appropriate return instructions if the return is approved.
3. Receive the Return Address: Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
4. Ship the Item: Please package ceramic items securely to help prevent damage during return transit.

For preference-based returns, including change-of-mind returns, ordering the wrong item, or another reason not caused by an error on our part, customers are responsible for return shipping costs, unless otherwise required by applicable law.

4. Processing Your Refund

Once an approved returned item has been received and inspected, we will review the return and notify you regarding the status of your refund.

• Refund Method: Approved refunds are issued to the original payment method.
• Refund Processing Time: Approved refunds are issued within 5–10 business days after the returned item has been received and inspected.
• Bank Processing: After a refund has been issued by Noravixa, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

5. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law.

• Gift Cards: Gift cards are non-refundable where applicable.
• Customized Products: Personalized or customized products may not be eligible for return unless there is a quality issue or applicable law requires otherwise.
• Final Sale Items: Products clearly identified as final sale or non-returnable before purchase may not qualify for return.
• Used or Altered Items: Products that have been used, materially altered, or intentionally damaged after delivery may not qualify for a standard return.

6. Exchanges

Exchange availability depends on current inventory and product availability.

If you would like a different design or product, please contact our customer support team before returning your item. We will review your request and let you know what options are available.

7. Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order at service@noravixa.com .

We will make reasonable efforts to assist before fulfillment begins. However, once an order has entered processing, packing, shipment preparation, or dispatch, we may not be able to change or cancel it.

8. Free Shipping & Return Shipping

Eligible orders of US$49 or more qualify for free standard shipping.

Free outbound shipping does not automatically mean that return shipping is free. Return shipping responsibility depends on the reason for the return and the circumstances described in this policy.

Have a Question?

Our goal is to make your Noravixa shopping experience smooth and enjoyable. If you have any questions regarding this policy, please contact us:

Noravixa — Standing behind our quality, valuing your trust.